Relationship Capital Institute

  Jim Clemmer co-founded and led The Achieve Group to become Canada’s largest training and consulting company.  He is a clear advocate for grooming leaders and advantaging individuals in the adoption and application of great soft skills.  Jim declares that ‘Of course there are some people who remain unconvinced of...

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When it comes to taking soft skills seriously is that most bosses think they are just about ‘touchy-feely’ people skills. Soft skills are powerful in creating great workplace environments, happier relationships and better communications. Encompassing listening, sharing with clarity, heightened awareness, both...

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Interpersonal soft skills are significant in their ability to build relationships forged on trust. Honest communication, mutual respect, even where there are differences of world view or personal opinion, integrity and ethical behaviour, contribute to underpinning the trust factor. Trust is required in constructing...

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The majority of businesses do not fully realise the potential of their workforce and need to benchmark skills and behaviours organisationally. Codes of conduct are the guiding principles and ethical standards set by the employer. Both the employees and the employer are required to comply with it in all of their actions....

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The value of a business increasingly lurks not in physical and financial assets that are on the balance sheet, but in intangibles. —The Economist, June 12, 1999 The reputation of your business is what precedes it in the marketplace, be you service or product. Building a reputation based on customer centric service,...

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Choice is important, especially with five generations in the workplace today and greater diversity than ever before. But it’s not just a matter of providing choice. If choice was all that mattered, cash would be the preferred reward for loyalty, incentive and recognition programs. Rather, it’s choice with a purpose. This...

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Understanding the power of quality relationship management depends a good deal on an awareness of people’s behaviour and preferences. Soliciting from any group, community or department, what motivates, inspires and provides satisfying experiences is key to creating strong bonds and powerful alliances that drive buy...

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The art of good communication is priceless in social and professional settings. How often has poorly conveyed information been the predicator of a failed outcome. Delivering your message with humour and clarity will earn the attention of your intended recipient, no matter who they are. Be willling to take an extra moment...

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Tough times bring new skill sets in bartering and negotiation. People with strong relationship capital have already laid the ground for exchange as an economic transaction because they have buiilt trust. You can learn how to do this. The Relationship Management Institute offers online training in high level negotiating...

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Going into business with friends has a very poor track record. Frequently, both are lost. It doesn’t have to be that way if you all conduct yourselves as if you were working with any business commitment. Moving from informal to formal is a skill that good relationships can accomodate when everyone understands that...

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   In the wake of the recent revelations of UK politicians financial expenses abuses, provoked the last straw for the british populace. The continuous erosion of public trust met the usual swathe of promises, assurances which only demurred into a flagrant ignoring of public opinion finally diminished the last vestige...

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Reputation management has become a necessity since the sweeping uptake of social computing. Reputation management criteria facilitate and automate the process of determining trustworthiness, a central component to all meaningful human interaction, especially interpersonal relationships. Reputation is generally an...

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The majority of businesses do not fully realise the potential of their workforce and need to benchmark skills and behaviours organisationally or risk poor performance and corporate values. Codes of conduct are the guiding principles and ethical standards set by the employer. Both [...]

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How to Pay It Forward from wikiHow - The How to Manual That You Can Edit The world can seem like an unfriendly, threatening place, yet we all want safety, health, and happiness for ourselves and our loved ones. How can one ordinary person -- you or me -- make a positive difference in this world? [...]

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Sociocultural evolution(ism) is an umbrella term for theories of cultural evolution and social evolution, describing how cultures and societies have developed over time. Although such theories typically provide models for understanding the relationship between technologies, social structure, the values of a society, and...

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